Frequently Asked Questions
Everything you need to know about shopping with URX
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the URX return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, URX ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.